Questions about the ordering process:

Do I have to register to place an order?

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No. This option is not possible in our store.

How do I determine my dress size?

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Simply select the product of your choice in the shop.
There you will find the size information and you can choose the size that suits you.

Questions about the product:

Where is the clothing sourced from?

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The blank is produced under fair and sustainable conditions by Continental Clothing Company.

What printing method ist used?

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The garment is clamped in a frame together with a screen.
The ink is pressed through the screen and imprinted into the textile.
Before the transfer, the Design must first be on the screen.
For this purpose, a foil is created and placed on the screen, which is previously coated with a photochemical layer.
Then the ink is irradiated with UV light.
After that, the color can be transferred to the T-shirt.
Thus, a screen is created for each color of the Design and applied individually.

What colors are used for printing?

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Inks from these manufacturers are used for printing:
PolyOne
MagnaColours
Virus

How do I care for my product?

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For the print to last as long as possible, the product should always be turned inside out before washing.
It should be washed up to 30 degrees.
Bleach and fabric softener should be avoided. The product should be washed only with similar colors.
The product should not be dried in a tumble dryer.
The product should not be ironed directly on the print, but the product should always be turned inside out before ironing.

Payment questions:

What are the payment methods?

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You have the options to pay with fiat money (for example Dollar) and Bitcoin.

For payments with fiat money we use PayPal Checkout.
This allows you to pay with PayPal, as well as credit and debit cards, as well as numerous other methods such as giropay, SEPA direct debit and more.
As a rule, you pay 2.49% + 0.35% fees per transaction.

Another fiat money payment option we offer is called Stripe.
There you can also pay with credit and debit cards, as well as numerous other methods such as giropay, SEPA direct debit and many more.
As a rule, you pay 1.4% + 0.25€ fees per transaction for payments with European cards, and giropay.

For bitcoin payments we use both base and second layer, which allows you to pay with any bitcoin wallet and over the lightning network.
Transaction fees in Bitcoin's Base Layer vary and can be read about here.
Transaction fees in Bitcoin's Second Layer (Lightning) also vary, but this is still the cheapest option of all.

How can I pay with fiat money?

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Simply select the product of your choice in the shop and add it to the shopping cart, then select the shipping method and enter your delivery address.
In the next step you can select your desired payment method.

How can I pay with Bitcoin?

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Bitcoin payments can be made on-chain and via Lightning.
For this we will create an extra payment order, which will be sent to you by email.
Just send us an email with the order numbers and the sizes of your items together with the shipping address.

Is there any quantity discount?

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No, but we offer discounts on airdrops, which can be pre-ordered.
You can find them here.

Is there a minimum order value?

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No.

How much shipping costs?

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The shipping costs can be found in the delivery conditions.

What is the cost of a return?

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The return shipping costs depend on the supplier you choose for the return.

Delivery questions:

When will my order be shipped?

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Since Bitwear is currently not our main activity, it may take until the following Saturday for your order to be shipped.
However, it is our personal incentive to ship your order the day after you place it.

How long does the delivery take?

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Delivery times can be found in the delivery terms.
Please note that currently Bitwear is not our main activity and it may take until the following Saturday before your order is shipped.

When will my Airdrop order be shipped?

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Since a certain number of pre-orders must first accumulate and the airdrops can then be in production for 14 days, you should allow for a maximum waiting time of 14 days in addition to the regular delivery time.
Once the block shows the number 21, the airdrop will be released for production.
You can follow this process here.

Questions about cancellation/exchange:

Can I cancel my order?

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Yes, as long as you have not received a confirmation email that the product has been shipped, a cancellation is possible without any problems.

Is an exchange possible?

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Yes, the product can be exchanged within 14 days.
More details can be found in the cancellation policy.
However, please note that you are responsible for the return shipping costs.

How does the return work?

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Simply repackage the product in a way that it can be shipped and send it to this address.
IMPORTANT: The address in the imprint is NOT intended for returns, but there is a separate return address.

General questions:

How is my data protected?

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The exact data protection details can be read here.

How do I reach the support?

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Support can be reached via the following options:
Email: support@buybitwear.com
Whatsapp: directly via the circular button with the phone icon or via +491709520774
Telegram: Directly via this link.

Can I subscribe to a newsletter?

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Yes. Alternatively, you can join our Telegram group to never miss any news.